Privacy Policy

Last updated: 24 June 2026

This website, gonzodocs.com, is operated by GonzoDocs AS ("GonzoDocs", "we", "us"). We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, how we protect it, and the rights you have.

Information We Collect

When you purchase a product or interact with our website, we may collect:

  • Name and email address
  • Payment information — processed securely by third-party providers such as Stripe; full card details are never stored on our servers
  • Technical data such as IP address, browser type and language, device information, and log data (date/time, referring pages, clickstream)

Legal Basis for Processing

We process your personal data under the following legal bases (GDPR Article 6):

  • Performance of a contract — to process your orders, give you access to the films you buy, and provide support.
  • Consent — to send you marketing emails, and to set non-essential cookies and advertising pixels. You can withdraw consent at any time.
  • Legitimate interests — to prevent fraud, keep our website secure, and occasionally tell our existing customers about our own similar films. You can opt out at any time.

How We Use Your Information

We use the information we collect to:

  • Process purchases and deliver access to our films
  • Provide customer support
  • Send transactional emails and important service notices related to your purchase, terms, or policies
  • Improve our website, products, and user experience
  • Protect against fraud and maintain the security of our service

We may occasionally send news or updates about our films; you can opt out at any time via the unsubscribe link. We do not sell or rent your personal data to third parties.

Cookies & Tracking

Our website and emails may use cookies and similar technologies (such as analytics and pixels) to improve your experience, understand how the site is used, and measure the effectiveness of our communications. You can disable cookies in your browser settings, though some features may then not work. You may also limit interest-based ad tracking through your device or browser settings.

Third-Party Services

We use trusted third-party services, including:

  • Stripe (payment processing)
  • Vimeo (video hosting)
  • PayPal (payment processing)
  • Google / Google Workspace (email delivery and business operations)
  • TikTok (advertising and conversion measurement, used only with your consent)
  • Analytics providers

These services process data under their own privacy policies. We share personal information with service providers only to operate and improve our products and services — never with third parties for their own marketing.

Disclosure of Information

We may disclose personal information where required by law, legal process, or government request, or to enforce our terms or protect our rights, users, and operations. In the event of a merger, acquisition, or sale of GonzoDocs, personal information may be transferred to the relevant party.

Data Security

We take reasonable measures to protect your information, including limited-access systems and secure payment processing, to guard against unauthorised access, loss, or misuse.

Data Retention

We retain your personal information for as long as you have an account with us, and afterwards only as long as necessary to fulfil the purposes described in this policy or as required by law.

Your Rights (including under the GDPR)

If you are in the European Union (or a comparable jurisdiction), you have the right to:

  • Access a copy of the personal data we hold about you
  • Correct inaccurate or outdated data
  • Erasure ("right to be forgotten") — deletion of your account and personal data
  • Restrict processing of your data
  • Portability — receive your data in a portable format or have it transferred

To exercise any of these, email [email protected]. We respond within one calendar month and free of charge for ordinary requests, and may verify your identity first to prevent fraudulent requests. Note that some providers (e.g. Stripe) are essential to our service, so restricting them may make the service unavailable to you.

Children

Our products and services are not directed to children under 18, and under-18s may not create an account. If we learn we have collected a child's personal information, we will delete it as soon as possible.

Third-Party Links

Our website may link to third-party sites and services. Information you provide to them is governed by their own privacy practices, and we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact

Questions, concerns, or complaints about this policy or our data practices:
GonzoDocs AS — [email protected]
If you are unsatisfied with our response, you may refer your complaint to the data-protection regulator in your jurisdiction.